Question 1

What testing standards do you follow?

Accepted Answer

We perform all testing in accordance with ANSI C37.09, ANSI C37.06, IEEE C37.010, NETA ATS (Acceptance Testing Specifications), and NETA MTS (Maintenance Testing Specifications). All test equipment is calibrated annually with traceability to NIST standards.

Question 2

What is the typical turnaround time for refurbishment?

Accepted Answer

Standard refurbishment is 5-7 business days. Expedited service (2-3 days) and emergency service (24-48 hours) are available at additional cost. Complex repairs or hard-to-find parts may extend these timelines.

Question 3

What warranty do you offer on reconditioned breakers?

Accepted Answer

We offer a standard 1-year warranty on all reconditioned circuit breakers, covering both parts and labor. Extended warranties up to 3 years are available for many models. New and new-surplus equipment carries the original manufacturer warranty.

Question 4

Do you offer emergency services?

Accepted Answer

Yes, we provide 24/7/365 emergency response services. Call our emergency line at 1-800-555-1234. We maintain emergency inventory for immediate cross-ship and have field technicians on standby for dispatch to critical failures.

Frequently Asked Questions

Testing & Certification

Refurbishment & Repair

Purchasing & Inventory

Warranty & Guarantees

Emergency Services

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