Industry-leading warranties backed by over 40 years of electrical infrastructure expertise and Group CBS resources.
Different warranty terms apply based on equipment type and condition.
Beyond warranties, these are the promises we make to every customer.
If you're not satisfied with a purchase or service within 30 days, we'll make it right with additional service, replacement, or refund.
We meet our quoted delivery dates. If we miss a promised date, we'll expedite shipping at no extra charge.
Every piece of equipment comes with comprehensive test reports, certificates, and documentation.
Free technical support for the life of the equipment. Our engineers are available to answer questions and provide guidance.
Simple, straightforward process to get issues resolved quickly.
Call 1-800-555-1234 or email [email protected] with your equipment details and issue description.
Our technical team will evaluate the issue and determine if it's covered under warranty. Most claims are resolved within 24 hours.
For covered claims, we'll arrange repair, replacement, or on-site service as appropriate. We cover return shipping costs.
We follow up after resolution to ensure the issue is fully resolved and you're satisfied with the outcome.
Contact our customer service team for specific warranty questions or to initiate a claim.